1. Introduction

[Your Organisation Name] (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect personal information including, but not limited to:

• Your name, contact details (email address, phone number, address)

• Date of birth, gender, or other identifying details (if required for service delivery)

• Health or disability information (if applicable to our services, such as NDIS support)

• Payment and billing information

• Website usage data, cookies, and analytics to help us improve our website and services

We only collect information that is necessary to deliver our services safely and effectively.

3. How We Collect Your Information

We may collect your personal information when:

• You submit an enquiry, form, or booking on our website

• You subscribe to our mailing list or download materials

• You communicate with us by phone, email, or social media

• You engage us to provide services

• You visit our website, where we may use cookies and analytics tools to understand user behaviour

You may choose to provide information anonymously where it is lawful and practicable to do so.

4. How We Use Your Information

We use your personal information to:

• Provide and manage our services

• Respond to your enquiries and feedback

• Process payments and maintain records

• Improve our programs, services, and user experience

• Send updates, newsletters, or promotional materials (only if you have consented)

• Comply with our legal and regulatory obligations

We will not sell, rent, or trade your personal information to third parties.

5. Disclosure of Information

We may share your information with:

• Our staff, contractors, or volunteers who require access to perform their roles

• Third-party service providers such as IT, email, or payment processors (who are also bound by privacy obligations)

• Relevant authorities, when required by law or to protect the safety and wellbeing of individuals

Whenever possible, we ensure that your information is disclosed securely and only when necessary.

6. Data Storage and Security

Your personal information is stored securely in electronic or physical form.
We take reasonable steps to protect it from misuse, loss, unauthorised access, or disclosure, including through:

• Secure servers and password-protected systems

• Regular software updates and access controls

• Confidentiality agreements with staff and contractors

7. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us.
We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and gather anonymous usage statistics.
You can modify your browser settings to disable cookies; however, this may affect website functionality.

9. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites. We encourage you to read their privacy policies before providing any personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations.
The updated version will be available on our website, and the “last updated” date will be revised accordingly.

11. Contact Us

If you have any questions or concerns about how we handle your personal information, please contact:

[Your Organisation Name]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

We take all privacy enquiries seriously and will respond promptly.